8 Easy Ways to Fix Google Messages for Web Not Working Issue


If you’re having connection issues or a “something went wrong” error while using Google Messages for the web, you’ve come to the right place looking for a solution. In this read, we’ve demonstrated eight easy ways to fix Google Messages for web not working. Additionally, you can learn how to troubleshoot issues with the Google Messages app on Android.

Google Messages is one of the best pre-installed messaging apps on most Android devices. With its recent update, you can link your Google Messages app on your phone to its web version to access everything right from the comfort of your desk. However, users have often reported issues while using Google Messages for Web from their system. Let’s see in detail how to solve this problem.

8 Easy Ways to Fix Google Messages for Web Not Working Issue

This article has covered eight easy ways to fix your Google Posts for the web that aren’t working. Let’s consider each of them in detail.

Unpair and reconnect the device

One of the most effective methods to fix the Google Messages for web not working issue is to manually unpair the two connected devices and reconnect them to eliminate the existing issues. Here’s how you can achieve the same result:

1. Open the Google Mail app on your device and tap the three points icon in the upper right corner.

2. Then press Pairing devices and press the Unpair all devices option at the bottom to unlink the Messages app from all connected devices. Alternatively, you can press the X button next to a specific device name to unlink the Google Messages app from it.

3. press the Unpair button to confirm your action.

4. To reconnect the device, go to the Messages for web website on your desktop. A QR code will be presented to you on the screen which you can scan from your smartphone to establish a new connection.

5. On your smartphone, press the Pairing devices option and press the QR code reader to scan the generated QR code on your desktop.

6. After a successful QR scan, the two devices will be paired and you can access all your messages directly from your desktop.

Review and disable unnecessary browser extensions

If you suddenly started experiencing problems with the Google Messages web app, it might be due to a recent extension installed on your browser. To fix this problem, you need to review and disable all unnecessary browser extensions such as Ad Blockers and pop-up blockers on your browser. If you’re having trouble disabling extensions? See our guide on how to access and disable extensions on your web browser.

Clear browser and app cache files

Sometimes excessive buildup of temporary cache files can hamper the basic functionality of the app and lead to issues while accessing Google Messages for web. To fix this issue, you need to manually clear all browser and application cache files on desktop and smartphone. Here’s how you can do it:

Clear Browser Cache on PC/Mac

1. Click on the three points in the upper right corner of your browser and press the icon Settings option.

2. Develop Privacy and Security in the left sidebar and click the Clear browsing data option.

3. Check the box “Cookies” and “Cached image and files”. Click it Erase data button to delete all temporary cache files and cookies from your browser.

Clear browser cache on smartphone

1. Open the Settings app and press apps.

2. Next, locate the Messages app and tap Storage and cache files.

3. Then press the Empty the cache button to clear all temp files from application cache.

Use incognito mode to test Google Messages Web

If you are having connectivity issues on your browser while using Google Messages, you can try accessing it through private navigation to solve existing problems. Here’s how to enable your browser’s incognito/private browsing mode.

1. Click on the three-dot icon in the upper right corner and press the New incognito window option to launch the incognito tab.

2. Alternatively, you can press the Ctrl+Shift+N keyboard shortcut to launch a new incognito window on Chrome/Brave browser.

3. If you are using Firefox, you can press Ctrl+Shift+P shortcut key to access incognito mode.

4. Once you are in incognito/private browsing mode, go to Google Messages for web and pair it with your device using the first method mentioned above.

Check server down

Apart from browser issues, a global service outage can also be the cause of the Google Messages web app not working issue. Here’s how to check the status of your servers:

1. Open a new tab on your web browser and go to the crash finder website to check the status of the Google Messages servers.

2. If you notice a Red indication down in the search status, it indicates a global service outage and you have to wait for some time to access Google Messages again.

Access Google Messages for the web on another web browser

An existing bug or glitch in your web browser can also cause issues when pairing your smartphone to your desktop computer for using Google Messages. In such a situation, you can try another web browser, such as Firefox, Brave, Google Chrome, etc., to access it. Having trouble changing the default web browser? Learn how to change default apps in Windows.

Ensure stable internet connectivity on both paired devices

Stable internet connectivity on both paired devices is mandatory to use Google Messages app on different platforms. Therefore, you need to make sure that your smartphone and your desktop/laptop are connected to a stable internet connection to use Messages without any interruptions or errors. Here’s how to check the internet connection speed on your device:

1. Open a new tab on your web browser and go to the Fast website to measure the speed of your current internet connection.

2. Wait a few seconds to get the results. An Internet speed of at least 10 Mbps is sufficient for all online tasks.

Update the Google Messages app to the latest version

An outdated version of the app can create issues when pairing your smartphone to your desktop to use Google Messages. To fix this issue, you need to manually update the Google Messages app on your smartphone to its latest version.

1. Head to the Google Play Store and search for the Google Messages app.

2. Tap the Update button to install and update the app to the latest version.

Bonus tip: Stop spam messages on the Google Messages app

Are you tired of receiving too much spam on your smartphone? Do not worry; we have an in-depth guide to stopping spam in Google Messages.


Q: Why is the QR Code on the Google Messages app not working?

A: You can try to delete cache files from your web browser or use incognito mode to eliminate the QR code problem. You can also access Google Messages through another web browser.

Q: Google Messages app not connecting to my PC/desktop?

A: You should check that you are connected to a stable internet connection on both devices and update the Google Messages app to its latest version.

Q: I get a “Something went wrong” error when accessing Google Messages for web?

A: The “Something went wrong” error usually appears when you have a slow or unstable internet connection or you experience an overall service outage. You can refer to the steps above to easily measure your internet connection speed.

Q: How can I fix ‘Unable to send this message. your device is not connected to a mobile network error when using Google Messages?

A: To solve this problem, you must keep your phone unlocked and check for an active internet connection on it.

Final Notes: Use Google Messages Uninterrupted

We hope you have successfully resolved issues with Google Messages for web using the methods listed in this explainer. If you find this read helpful then share it with your friends who you think might be facing such issues on their smartphones. Also subscribe to GadgetsToUse for more great guides and tips.

You might be interested in:

You can also follow us for instant tech news at Google News or for tips and tricks, reviews of smartphones and gadgets, join GadgetsToUse Telegram Groupor for the latest review videos, subscribe GadgetsToUse Youtube Channel.


Comments are closed.